Need help and the below don't answer your question? Email us at [email protected]
Double check that you sent the text to the right number and that you have cell reception.
Try starting the process over and make sure you've entered the right number. If you have, please contact your credit card company.
Make sure you have cell service, including that your phone isn't in "airplane" or wifi only mode.
Some Creators choose to have a "free period" before subscribers are charged for the first time.
Please email [email protected]
Not yet! But hopefully soon.
Yes you can, but only if you have roaming turned on.
No, you have to have cell service to receive SMS messages.
Text ARCHIVE (not case sensitive) to the phone number associated with the creator. You'll get the link to a dashboard that provides access to every video the Creator has posted (and not taken down).
Text CONTEST (not case sensitive) on the text thread and you'll receive a link to contests that are still open.
Text FEEDBACK (not case sensitive) to the phone number associated with the creator. You'll get a link to a dashboard that allows you to make a comment or ask a question to the Creator. Responses are not guaranteed.
Text HELP and you'll be directed to this page with frequently asked questions. If your question has to do with the content produced by the Creator, you should transmit that by texting FEEDBACK. If your question is of a technical nature - and isn't already answered on this page - you can email us at [email protected]. Please note that we are a very lean team and therefore responses may take a while.
Your Creator's videos are for subscribers only and should not be shared with anyone else.
No, you cannot download videos.
At this time, there is no community commenting feature - but you can send comments directly to Creators by texting FEEDBACK. (Please bear in the mind that Creators are busy and cannot respond to every comment.)
Yes but remember that each video is linked to your account (including your phone number) and sharing to others can result in account termination.
If you believe a Creator has violated the Terms of Service or Acceptable Use Policy, please email us at [email protected].
Right now, Scriber is invitation-only for Creators.
If you'd like to cancel, please text STOP or CANCEL and your card will no longer be charged.
Creators are required to post something at least once per week. If they haven't, please let us know at [email protected].
Some Creators choose to have a free period before you are charged. If so, you can cancel during that period without being charged.
If you text STOP, you won't receive any more texts from us and your credit card will no longer be charged.
Text PORTAL to manage your billing settings.
For most Creators, you will be charged when you subscribe and then every 30 days. Some choose to have an initial free period (e.g. 7 days) and then will charge every 30 days.
There are no refunds except in extraordinary cases. You can cancel at any time by texting STOP - and your card will no longer be charged.
If you were charged twice, email us at [email protected] and we will fix it.
Not at this time.
Payment will be re-attempted up to 3 times at which point your subscription will be suspended.
Please email us at [email protected] and we will work with you to fix it.